HP Automatically Installed Analytics Service Spyware on Computers

Source: Flickr

If you’re the owner of an HP computer, then you need to be aware of what’s going on. The company has apparently installed spyware on user computers without their knowledge, and guess what? This driver is slowing down their machines.

The spyware in question is a telemetry client, and it’s called HP Touchpoint Analytics Service. From what we can tell, this telemetry client replaces the HP Touchpoint Manager solution, but that doesn’t make it better.

Source: Flickr

When we look at the official description of the driver, it says it features “the tools you need to ensure all your managed devices’ security — and brings you greater peace of mind.”

That’s the primary idea, but the problem is, this thing is installing itself without user permission and slowing computers. We fail to see how such a service brings greater peace of mind; therefore, HP needs to get rid of this spyware once and for all or give computer users the ability to decide if they want it or not.

People are complaining

One of the complaints via the HP support website says: “It’s been making my computer work so hard I can hear it like cranking away and the light in the back of my computer is flashing rapidly in-tune with the cranking. In Task Manager I can see it starting and stopping numerous applications.”

No one is sure at the moment as to how HP is getting its telemetry client on computers without the owner’s knowledge. Chances are, the driver got installed by means of the newest update to Windows 10, or through one of HP’s software updates.

Whatever the case, people are not happy with what the company is doing. “I understand that it hoovers all sorts of telemetry data — and I am not willing to share too much of it really, definitely not without my knowledge,” according to an affected user on HP’s support forum.

Can the driver be removed?

Yes, users can get rid of it quite quickly, but that’s not the point here. The issue is, HP has chosen to install spyware on thousands of computers around the world automatically, and the company did so without user consent.

In no way is that a good thing, and it’s not surprising either. Tech companies have gotten themselves in hot water over a lack of respect for privacy quite often recently, and we’re confident HP won’t be the last.

It wasn’t too long ago that Lenovo was forced to settle a $3.5 million fine for preinstalling adware on laptops without consent from the owners. Microsoft fell full force into hot magma due to Windows 10’s privacy scandal that is still circling the web today.

Clearly, these corporations do not view privacy as a respectable thing.

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