Good AI vs. Bad AI: The Myths, Hopes, And Realities of the Machines

It’s now clear that AI is the future of nearly everything, that’s why enterprises are scrambling to have the technology fused into their processes. However, as usual, there are always two sides to anything, meaning good AI and bad AI isn’t a surprise.

Nonetheless, it pays to know exactly what to expect when a business wants to invest in a certain form of AI because that’s the only way to predict the hyped benefits wrapped in the tech. Even though we are still at the onset, it’s clear that AI’s benefits are real and growing.

How AI is Currently Adding Real Value to Business

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Some companies are already using artificial intelligence to augment creative thinking and productivity. Among many other countless applications, Fuji Xerox R&D, a stationary manufacturing company in Japan, has recently been using a smart social robot to enhance workplace experience to boost productivity. Zume Pizza is another startup that has been using intelligent machines to handle involving and repetitive tasks.

Organizations like banks and online service providers have also employed digital “workers,” which work as assistants to free staffs from the monotony of routine tasks. Research claims that 70 percent of productive man-hours get lost in repetitive tasks.

Not All AI is Beneficial

See, this is where many people miss the mark because they assume that all workplace AI is designed equally. Okay… some AI tools: Slack and the rest, are smart enough to seamlessly master and assist workers’ in their daily stack and workflows. But, that’s only because they are an exact fit. Those others might be amiss and no matter how much IT is deployed, they simply won’t deliver their mandate.

That, in essence, explains why the enterprise’s management should look carefully before endorsing a certain tool. In simple words, there is good workplace AI, which will add value to a business, and bad workplace AI which might siphon the juice away.

How to Tell Bad Workplace AI

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You can establish an AI application is bad when it appears to waste employees’ time or seem to create new problems than it is solving.

At times it may feel that the technology is calling for additional customization to be able to understand or master your office’s digital data. However, if the AI tool is not in line with your workplace’s APIs, or doesn’t interact with standard apps and platforms like Gmail, Office 365, OneDrive, Dropbox and the rest, then it misses the main target of assisting the employees.

It’s also obvious that AI-powered assistants and chatbots that are not easily accessible by employees can definitely be termed as bad workplace AI. You’d expect that an AI tool should be designed to interact with existing messaging apps and other platforms that are highly essential to an organization like Skype, MS Team and the rest, to be accessible on the go. However, if it doesn’t, the whole thing is a waste, and would also invite friction at the workplace.

In addition, if an AI is not built to solve real-world problems faced by your employees, which include the ability to search files, book meetings, and creating standard documents among others, then what good is it for?

Welcoming Good Workplace AI

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Both practically and theoretically, it’s clear that good AI is able to increase the profit margin of enterprises. Based on its foreseen potentials, AI has grown to be smarter and value adding in many ways to businesses.

Machine learning now has the potential to turn an organization’s data into an accurate tool for predicting profit and loss trends. In solving problems, machine intelligence can also automate mundane tasks – shifting employees to other more value-adding jobs.

From an organization’s overview, good workplace AI tools should help the management lay strategic and achievable goals, based on thoroughly analyzed data and facts.